Client Support (Sys Admin)

Client Support (Sys Admin)

Position Location:  Fort Bragg, NC


Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment. Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications. Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images. Utilize mobile device management software to monitor, manage, and secure user mobile devices. Build and deploy mobile solutions based on customer requirements. Performs intense troubleshooting and problem resolution for multiple locations and networks. Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks. Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot, Resolves and tracks incidents using a ticketing system.


BA/BS (or equivalent experience)


2+ years of IT experience

Knowledge, Skills and Abilities

  • Analytical, result-orientated, creative problem solver
  • Driven by quality and teamwork
  • MS Windows 7/10 Operating System
  • Microsoft Office 2010 or later
  • Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation
  • Experience with VPN technologies
  • Experience with virtualization technology (VMware) desired
  • Experience with Mobile Device Management Solutions (Mobile Iron, Intune, Meraki) desired
  • Experience with configuration of Android and iPhones
  • ITIL V3 Foundations Certification desired
  • Help Desk Institute (HDI) Certification a plus
  • DoD 8570 compliant for IAT Level II
  • 2-4 years desktop support or similar experience required
  • Effective communications and listening skills
  • Detail oriented with superior organization skills
  • Self-motivated and able to work independently and take initiative in identifying and addressing challenges

Clearance -TS/SCI (can start with a Secret)

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