ServiceNow Developer
Date Posted:
Position:
ServiceNow Developer
Position Type:
Full-time
Location:
Remote
Company Overview:
SOFtact Solutions (STS) is a customer-first, mission-driven technology solutions and strategic advisory team, Woman-Owned Small Business (WOSB) with CMMC Level 2 (C3PAO) certification, dedicated to serving the Department of War, Special Operations communities, civilian agencies, and commercial sectors. Our core capabilities include strategic advisory; enterprise ServiceNow solutions; emerging AI and quantum security solutions; integrated mission IT solutions; and full lifecycle program management.
Position Summary:
The ServiceNow Developer will support the development, configuration, enhancement, testing, and maintenance of ServiceNow(opens in new tab) applications and platform capabilities within the Department of War community. Working under the guidance of Senior Developers, Solution Architects, and Technical Leads, the Developer will participate in Agile software development activities supporting mission-critical ServiceNow solutions and digital transformation initiatives. This role is ideal for individuals with foundational ServiceNow development experience who are looking to expand their expertise in ServiceNow platform development, workflow automation, integrations, DevSecOps, and federal government enterprise systems.
Key Responsibilities:
- Assist in the design, development, configuration, and maintenance of ServiceNow applications and platform components
- Knowledge of ITSM, ITOM, SPM, CSM and HRSD modules
- Configure forms, workflows, business rules, client scripts, UI policies, notifications, and catalog items
- Participate in Agile and SAFe ceremonies including sprint planning, standups, backlog refinement, and reviews to support delivery
- Assist with REST/SOAP integrations, Integration Hub, and MID Server activities
- Develop and execute unit, integration, regression, and user acceptance testing
- Support CI/CD pipeline activities, deployments, and release management
Create and maintain technical documentation and configuration guides - Assist with platform maintenance, upgrades, patch testing, health scans, and incident resolution
Required Qualifications:
- ServiceNow Certified System Administrator (CSA)
- 1-2 years of ServiceNow development, administration, or platform support experience
- Knowledge of JavaScript, HTML/CSS, Flow Designer, REST APIs, and ServiceNow fundamentals
- Understanding of Agile software development methodologies
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Cybersecurity, or related field
- ServiceNow Certified Application Developer (CAD) or willingness to obtain
- Experience supporting federal government or DoD environments
- Familiarity with DevSecOps, NIST, RMF, and STIG concepts
- Strong analytical and problem-solving skills
- Excellent communication skills
- Ability to work effectively within Agile teams
- Strong attention to detail and commitment to quality
- Customer-focused mindset and commitment to continuous improvement
Security Qualifications:
- U.S. Citizen
- Active Secret Clearance; Top Secret/SCI eligibility preferred
- Complete all required security and cybersecurity training requirements
Benefits:
- Competitive salary and comprehensive benefits package
- 100% paid healthcare
- Remote work flexibility
- Tuition reimbursement
- Professional growth and development opportunities in a dynamic, collaborative environment
Equal Opportunity Employer: SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.