We Are Problem Solvers!

Core Capabilities

What We Do Best

Core Capabilities

Core Capabilities

Enterprise ServiceNow Solutions

As a ServiceNow Elite Partner, STS specializes in the strategic design, development, implementation, and sustainment of multiple enterprise level solutions with project oversight, engaged leadership, and a hyper focused team delivering mission critical capabilities across the entire ServiceNow application portfolio.

Strategic Advisory Program Management

Having developed a deep bench of proven and experienced leaders with an intimate understanding of the customer and their mission sets, STS bridges the gap between requirements and technologies to solve problems. Our ability to apply industry best practices enables us to deliver measurable and lasting outcomes to any enterprise.

Emerging AI & Quantum Solutions

We overcome AI adoption barriers by leveraging automated solutions in existing frameworks to replace legacy software. The STS Quantum Security Reference Architecture fast-tracks PQC compliance, leveraging parallel migration tracks to ensure secure, resilient government infrastructure for the post quantum era.

Integrated Mission IT Solutions

With extensive government and industry experience, STS delivers non-proprietary solutions backed by cleared professionals, of whom 60% are service veterans, with expertise utilizing multiple current technologies and platforms to design, engineer, integrate, and train mission critical IT and cybersecurity services.

Solving Problems

STS Resume

STS_SOCOM

US Special Operations Command (USSOCOM)

SOF AT&L Staff Support
Support to Commander’s Strategic Initiatives
ServiceNow HAM, SAM, GRC, & CRM

Army Materiel Command (AMC)

Multi-tenant instance governance
Customer Service Management (CSM)

STS_AMC
STS_JSOC

Joint Special Operations Command (JSOC)

ServiceNow ITSM, SAM, SPM, & GRC
Splunk Engineering & Implementation
Field Service Representative
Support Innovation, Engineering, & Integration

Tank-Automotive & Armaments Command (TACOM)

ServiceNow CSM & EAM
Soldier Equipping and Asset Management (SEAM)

STS_TACOM
STS_USASOC

US Army Special Operations Command (USASOC)

Hypori Installation and Implementation
ServiceNow ITSM & SPM

Installation Management Command (IMCOM)

ServiceNow CSM & FSM
maintenance.army.mil

STS_IMCOM
STS_EBIC

Eastern Band of Cherokee Indians (EBCI)

ServiceNow CSM & FSM

Department of the Army - G2

ServiceNow SPM, APM, & TBM

STS_ARMY G2
STS_CCOE

US Army Cyber Center of Excellence (CCoE)

Cyber School Instructors

US Army Cyber Command (ARCYBER)

Service Desk Support

STS_ARCYBER
STS_OSMOSE

Osmose Utilities Services Company

ServiceNow Consulting

US Army Network Enterprise Technology Command (NETCOM)

Cybersecurity & Network Operations Support

STS_NETCOM
Augusta University

Augusta University

Augusta University
Service Desk & SOC Support

7th Signal Command

Engineering & Staff Support

STS_7th Sig
STS_GCC Alliance

Other Organizations

Georgia Cyber Center Staff Support
CSRA Alliance for Ft. Gordon
Staff Support

US Army Program Executive Office - C3T

ServiceNow Support for Fielding & Configuration Tool (FACT)

STS_PEO C3T
Built by: SOFtact Solutions
Powered by: ServiceNow

Solutions at Work

SEAM
ArMA-logo

Together we provide the U.S. Army with automated workflows that modernized Army Maintenance (ArMA) world-wide and Central Issue Facilities (SEAM).

What Others Say About Us

Testimonials

Service Now - Transformation Partner

Erica Volini

Executive Vice President, Worldwide Industries, Partners & Go to Market

"We were truly inspired by the compelling stories of transformation submitted for the Transformation Partner of the Year award. SOFtact Solutions didn't just describe a project; they painted a vivid picture of how ServiceNow technology is driving real-world change, creating better experiences, and delivering tangible results for our joint customers. Their passion for innovation and customer success shines through in their story, showcasing the power of the Now Platform to transform businesses and improve lives."

Georgia Cyber Center

Eric Toler

Executive Director

SOFtact Solutions is an amazing partner that understands the tremendous value and impact of the sum of the relationships at the Georgia Cyber Center. They have hit the ground running, establishing partnerships and helping to build an ecosystem that will benefit our community, our region, and the nation. We look forward collaborating with SOFtact Solutions to help generate even more opportunities in the future.

ServiceNow ELITE-PARTNER C&I

Bill McDermott

President & CEO

“Think about the Army as an example,” Earlier this year, the U.S. Army launched a maintenance application using ServiceNow to streamline work orders and manage housing issues. When there is a maintenance issue, employees can take a picture, upload it to a workflow, and immediately remediate the issue, “Our brave warfighters can focus on what they’re supposed to focus on."

ArMA-logo

Michael A. Grinston

Command Sergeant Major of the Army

This is it. Quickly file DPW/maintenance requests from your phone. Requires a quick activation from mail.mil, then you can use it on any device. LEADERS: lets push this out so our Soldiers in the barracks know how to get issues fixed.

STS_ALLIANCE

Dr. Tom Clark

Executive Director

"SOFtact Solutions truly embodies the values of the Patriot Award. With more than half of its workforce made up of veterans and military family members, STS is committed to hiring, mentorship, and career transition services for those who serve. Their investment in the military community makes a lasting impact, both in the workplace and throughout our region. Congratulations to SOFtact Solutions recognized as the 2025 Patriot Award recipient for Columbia County."

WOLF

Workflow | Oversight | Leadership | Focus

What Can The WOLF Do For You?

Project Oversight

Experienced Subject Matter Experts and Engagement Managers

Customer Leadership

Experienced Subject Matter Experts and Engagement Managers

Hyper Focused

Experienced Subject Matter Experts and Engagement Managers

GSA Multiple Award Schedule
Certified SBA WOSB
OASIS WOSB&TOTAL SB
SYSTEM FOR AWARD MANAGEMENT (SAM)

Current NAICS Codes

541511 Custom Computer Programming Services
541512 Computer Systems design Services
541519 Other Computer Related Services
541611 Administrative Management & General Management Consulting Services
541618 Other Management Consulting Services

238210 Electrical Contractors and Other Wiring Installation Contractors
334111 Electronic Computer Manufacturing
334210 Telephone Apparatus Manufacturing
334220 Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
334511 Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
423430 Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
513210 Software Publishers
517121 Telecommunications Resellers
517122 Agents for Wireless Telecommunications Services
517410 Satellite Telecommunications

517810 All Other Telecommunications
532490 Other Commercial and Industrial Machinery and Equipment Rental or Leasing
541330 Engineering Services
541330 Military and Aerospace Equipment and Military Weapons
541330 Contracts and Subcontracts for Engineering Services Awarded Under the National Energy Policy Act of 1992
541513 Computer Facilities Management Services
541519 Other Computer Related Services
541612 Human Resources Consulting Services
541614 Process, Physical Distribution, and Logistics Consulting Services

541715 Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)
541715 Aircraft, Aircraft Engine and Engine Parts
541715 Other Aircraft Parts and Auxiliary Equipment
541715 Guided Missiles and Space Vehicles, Their Propulsion Units and Propulsion Parts
541990 All other Professional, Scientific, and Technical Services
561311 Employment Placement agencies
561312 Executive Search Services
561330 Professional Employer Organizations
611430 Professional and Management Development Training

We Will Help You Every Step Of The Way
Let's Connect
We provide solutions for Government Agencies at the federal, state, and local levels, as well as industry partners, non-profit organizations, and commercial customers.