SEAM has been designed and developed as a consumer grade experience requiring zero training for soldiers. Soldiers can access their equipment records, 24 by 7 by 365, from any device, schedule CIF appointments like booking a restaurant reservation and complete online direct ordering with the same ease as shopping on Amazon.

We have architected SEAM on the ServiceNow platform using a sophisticated hybrid approach that balanced speed to value with Army specific requirements. The Foundation leverages out of the box enterprise asset management and customer service management from ServiceNow, providing enterprise grade asset tracking, service delivery and reporting functionality. The innovation came in our custom development approach, we have built specialized scoped applications to address unique military challenges that no commercial off the shelf solution can handle.

The basis of issue logic, known as BOI, has become the intelligent engine of SEAM, encoding complex authorization rules that determine what equipment each soldier should receive based on unit assignment, military occupational specialty, geographic location and gender.

This custom capability SEAMlessly integrates with ServiceNow enterprise asset management to ensure every equipment transaction is both authorized and auditable.

In other words, we have a solution that, on the back end, leverages robust service now out of the box, application combined with one of a kind, custom workflows required to support one of the most complex logistical operations in the world, the US Army.).